CMR Consulting Corporation

CMR Consulting Corporation

Chantal M. Roberts, CPCU, AIC, RPA

P.O. Box 4676 Olathe, KS 66063

About the Expert

I am dedicated to providing trustworthy, valuable assistance in order to give my clients a clear understanding of claims standards and practices. As an expert witness, I strive to turn this complex topic into an easy to understand concept. I work hard to meet each of my client’s individual needs and help them make sense of the confusing intricacies of insurance claims through an honest and direct approach. I am a reliable consultant for both attorneys and laypeople who shares my comprehensive knowledge to help them better understand specific features of insurance claims. I know that claims aren't easy which is why I strive for honest, clear communications with my clients. I know you want to know the strengths and weaknesses of your case. It’s not always the witnesses who spend the most time in court who deserve your trust. Instead, it’s those who have a proven ability to produce great results.

Areas of Expertise

Bad Faith
Cannabis Claims
Claim Best Practices
Insurance - Bad Faith
Insurance - Claims Handling
Insurance - Customs and Practices
Insurance - Property Casualty
Insurance Claims Handling
Marijuana Claims

Expert's Videos

Chantal Roberts on CMR Consulting logo

Expert's Profile

Ms. Roberts is recognized by colleagues as a subject matter expert in claims management best practices. She is a highly experienced executive and provides a record of expertise and accomplishments in insurance claims management, bad faith claims management, insurance adjustment strategies, third party management and collaboration, attorney collaboration, and public speaking.

She has served as the primary adjuster for client with a self-insured retention for professional liability. Ms. Roberts collaborated with attorneys regarding clients' lawsuits. She also adjusted liability claims for domestic market for restaurants with amusement areas, fun parks, gyms. Ms. Roberts, while acting as an adjuster, managed as many as 100 claims.

Ms. Roberts was a member of the senior executive team in charge of 6,000 claims per year involving commercial property and liability, business interruption, commercial and personal auto liability, inland marine, motor truck cargo, heavy equipment, homeowner property, and dealer open lot losses while at Affirmative Risk Management. She interfaced with policyholders residing in every state except Alaska. This demanding role concentrated on claim management strategies, claims data evaluations, complex claims management, litigation participation, disputed claim resolution, internal reporting, quality assurance strategies, and staff hiring, training, and coaching.

Personal Achievements


  • Bachelor of Arts, Baylor University


  • Alabama (#456302); Arizona (#1326869); Arkansas (#1326869); California (#2I43853); Florida (#E094477); Georgia (#2728538); Hawaii (#385782); Idaho (#IA118455); Indiana (#767194); Kentucky (#599977); Louisiana (#434176); Maine (#ADN231887); Michigan (#11326869); Mississippi (#10125814); Nevada (#739827); New Hampshire (#2392663); New York (#IA-1182315); North Carolina (#1326869); Oklahoma (#72952); Oregon (#1326869); Pennsylvania (#421625); Puerto Rico (#100107062); Rhode Island (2257037); South Carolina (#1326869); Texas (#442405); Utah (#221559); Washington (#731131); West Virginia (#1326869) New Brunswick (#180002321); Prince Edward Island (#36782)

Special Training



  • CPCU Society, American Association of Insurance Management Consultants, and Litigation Alliance (Fellow), Defense Research Institute, National Cannabis Industry Association, Greater Kansas City Claims Association


  • How Can Cannabis Claims Be Covered and Adjusted? Insights, a professional publication from CPCU
  • How Active Assailant Insurance Can Help Your Business Survive After a Mass Casualty Event, co-authored with Nancy Germond
  • What Do Power Outages, Wildfires, and Vaping Bans Have in Common? Claims Journal and reprinted in Carrier Management
  • Pet Shop Boys (Vet Liability) The Institutes CPCU Society, Insights, Winter 2019
  • The Stuff of Dreams or Nightmares? The Product Liability Claims Menace Lurking in the Marijuana Marketplace CLM Publication, November 2019

More Information

Listed in the Following States

CMR Consulting Corporation is listed with ExpertPages in the following jurisdictions: All US Regions and States, Canada (all Provinces).